School Transport

• Annual pass – single payment.
• Annual pass – 8 instalments by direct debit – you will need to fill in a direct debit mandate when you register to buy your ticket (see video).  An initial payment is taken when you set up the mandate and with seven further instalments taken on the 1st of each month starting 1st September and ending 1st March.
• The QR code issued is in place of a bus pass and needs to be shown for every journey.  This can either be on your child’s mobile or on a printed copy

Bus Stops

Lady Manners School (LMS) provides a dedicated bus service for the benefit of its students living in Ashover, Kelstedge, Matlock, Darley Dale, Peak Forest, Dove Holes, Peak Dale, Buxton and Harpur Hill areas.

Use of this service is subject to acceptance of the terms and conditions below to ensure the safety of all passengers and the smooth running of the service.  You must have read and accepted these terms and conditions of travel before purchasing a bus pass.

Passenger Rules

1. The dedicated service is available to current LMS students only.
2. Passengers must abide by the student code of conduct.
3. Where a passenger is in breach of the student code of conduct or these guidelines and terms and conditions, they may be subject to disciplinary action and their right to use this transport may be withdrawn.
4. Where a student is refused entry on to a dedicated service bus or requested to leave the vehicle, it is the responsibility of the parent or carer to make alternative transport arrangements.
5. Students who cause damage to any vehicle will be charged for the full repair cost, will be subject to disciplinary action and their right to use this transport may be withdrawn.

The Service

1. LMS accepts no responsibility for unavoidable delays and route changes due to forces outside its control, for example: road traffic accidents and traffic congestion.
2. LMS reserves the right to vary routes and/or pick up points/times for organisational or safety reasons.
3. Please note that, on occasions where the service is unable to operate as published, NO REFUNDS WILL BE MADE.

Bus Passes

1. A bus pass, purchased through ShuttleID, is required to travel on the dedicated LMS services. Cash payments are not accepted on these buses.
2. A bus pass (paid as a one-off payment or in eight monthly instalments) is available from ShuttleID. Upon successful completion of a purchase, customers will receive a QR code by email which will be scanned each time they board the bus.  Customers are encouraged to carry a paper copy of their ticket as well as having it on their mobile device.
3. For bus passes purchased by instalments, the first instalment will be taken at the time of purchase. Subsequent instalments will be taken on the 1st of each month starting 1st September and ending 1st March.  It is the responsibility of the payer to ensure funds are in place when the payment is taken from the bank.  Failure to have funds in place will result in a failed payment and cancellation of the bus pass.
4. Failure to present a valid bus pass, could result in the student being denied access to the school bus.
5. Students must take full responsibility for the safe keeping of their bus pass. Screenshots are permitted.
6. Bus passes purchased via ShuttleID are unique to individuals and are for the sole use of the student for whom the original purchase was made. Any student attempting to use a pass which they have not legitimately purchased, or been awarded for their own use, will be subject to disciplinary action and the right to use transport organised by LMS will be withdrawn.  LMS may also terminate, without refund, the pass of the user account which is being misused.
7. Students are not permitted to travel without a valid ticket and pay in arrears. Students who are unable to show a valid ticket must contact info@ladymanners.derbyshire.sch.uk in advance of travel. In such circumstances LMS will make all reasonable efforts to facilitate travel.

Refunds Policy

1. For bus passes paid for in full, pro-rata refunds may be paid at the school’s discretion where the student has formally withdrawn from the school. Refunds will only be made for a full term* remaining on the bus pass.  No refund will be made for any part of a term where the student has registered attendance.

(*term relates to Autumn, Spring or Summer term)

2. For bus passes paid for via direct debit instalment payments, it is the user’s responsibility to cancel future direct debit transactions with their bank in situations where the bus pass is no longer needed. No refunds will be issued for payments already made other than in exceptional circumstances as agreed by the school.

Code of Conduct

1. A ticket must be purchased via Shuttle ID before travelling. The Shuttle ID QR code will be scanned upon boarding the bus.  Students without a valid QR code will not be permitted to travel on the buses.
2. All buses are NON-SMOKING AREAS at all times. Students are not permitted to vape, smoke, carry lit tobacco, lit matches or lit cigarette lighters, whilst on board the school bus.
3. Damage to seats or any other fittings or equipment is classed as gross misconduct and will be dealt with in line with the school’s Behaviour Policy which may include being invoiced for repairs.
4. Alcohol and drugs are not permitted on any school bus. Any student considered to be under the influence of drugs or alcohol will not be permitted to travel on a school bus.
5. No items are to be thrown or trailed out of the bus windows or doors. Students should respect the vehicle and leave it clean and tidy and take their litter with them.  Littering is an offence and will be dealt with in line with the school’s Behaviour Policy.
6. Reasonable standards of behaviour, particularly towards others, are always expected. Bullying will not be tolerated, and any student suspected of such behaviour will be immediately removed from the use of the school service until a full investigation has been completed.
7. Students are expected to behave in a manner that will not cause offence to others. Students should only take up one seat and not sit with their legs outstretched taking up extra seats.  No loud music is to be played on the bus when it is in motion.  Students should remain seated and where seatbelts are provided, they must be worn at all times.
8. Students should not distract the driver while the vehicle is in motion.
9. Students are required to exercise due care and attention when boarding and alighting buses and have due regard for the safety of others. Opening of vehicle doors or tampering with any emergency equipment will be considered an act of gross misconduct.  Bus drivers have the authority to ask any student who has tampered with emergency equipment including fires doors (unless it is an emergency) to exit the bus (in a safe location) and that student may be refused boarding for future travel.
10. Any student failing to comply with any points of this Code of Conduct will be subject to standard school disciplinary procedures in line with the school’s Behaviour Policy.
11. The school reserves the right to immediately withdraw the bus pass from any student not complying with this Code or following any other disciplinary procedures. No refunds will be given for bus passes that have been removed for disciplinary reasons.
12. The school reserves the right to refuse travel to any person that, in the opinion of the driver or other school official, may cause a nuisance or offence to other school bus users.
13. Students should arrive at the bus stop at least 5 minutes before the departure time.