Lady Manners School’s pastoral staff work every school day with students to provide assistance when needed and, if necessary, to enable access to specialist support.

This page aims to provide students with access to assistance should they need it outside school hours. It also provides parents with information and links to further sources of advice to help them support their children.

Links to organisations that can help you if you find yourself in an unexpected or dangerous situation

CEOP button CEOP is a command of the National Crime Agency and is dedicated to tackling the sexual abuse and exploitation of children and young people. CEOP helps children and young people under the age of 18 who have been forced or manipulated into taking part, or are being pressure to take part, in sexual activity of any kind. This can be both online and offline. The CEOP Safety Centre offers information and advice for children and young people, parents and carers and professionals. You can visit the CEOP Safety Centre and make a report directly to CEOP by clicking the Click CEOP button.


Online bullying or other online concerns should not be reported to CEOP; children and young people should speak to an adult they trust and/or referred to Childline, if they would like to speak to someone about how they are feeling.

Childline Childline is available to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, their trained counsellors are available to support you. Childline is free, confidential and available any time, day or night. You can talk to them by phone, email or 1-2-1 online chat. Whatever feels best for you.
Samaritans If you need someone to talk to, Samaritans listen. They won’t judge or tell you what to do.
NHS 111 NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. Call 111 or visit

Remember: Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

We are aware that parents want to do the best for their family but, sometimes, extra help and support may be required.

Early Help is provided by all who work with children, young people and their families or carers nationally. It is an important part of how we, at Lady Manners School, provide support to families who may need a little extra help.

The need for help is identified through the completion of an Early Help Assessment of a child or young person’s circumstances. The purpose of the assessment is to gather more information in order to identify the best support for the child or young person and their family. During the assessment, they will be asked for their opinion on their situation and needs, and what they feel would be best to help them.

The assessment will be completed by a Lady Manners School Family Support Worker – who is based at the school – during a visit to the family and child of young person. They will meet with other family members as appropriate and talk to people who are involved with the family such as a health visitor or staff of other schools. They will look at all the strengths and difficulties the family has and gather the views of the family.

As part of the Early Help Assessment, we will:

  • talk to the child or young person and their family
  • listen carefully to the views of the child or young person and their family
  • look at strengths and needs in the family
  • aim to help resolve the difficulties the family is having
  • refer to other agencies for support
  • keep the family involved in all decisions
  • offer support and advice on other services
  • keep information confidential unless we have to share information to protect a child

There are several potential outcomes of the Early Help Assessment:

  • The family may not require any further support at that time
  • They may need support and we will refer them to other agencies to receive this
  • If further concerns have been raised, we may need to discuss these with Social Care

If you or your child are in, or know of, a situation where early help might be useful, please do contact the school on 01629 812671 or at

Useful links for parents, as we become aware of them:

E-cigs, Drugs and Alcohol Use
Talk to Frank Honest information about drugs. Partnership for Drug-Free Kids is an American website full of information about drugs including e-cigs, drug use and advice for parents. A link to the Drugs and Alcohol area of the ‘Your Teen’ website containing articles about drug and alcohol use in teenagers.
Mental Health
Help in the holidays Download this leaflet for details of where you can find help and support during the summer holidays.
Changing Lives can offer advice/support around low mood, anxiety, sleep problems, worries, managing stress and change.   They have a mental health support team based at Lady Manners School. Click the logo to download a newsletter for more information.
YoungMinds The #Take20 Parents’ Hub includes ideas, questions and activities to help parents to talk to their children about difficult subjects. YoungMinds also provides routes to further support specifically for parents.
Kooth logo Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.
Derby & Derbyshire Emotional Health & Wellbeing Toolkit A website supporting the emotional health and wellbeing of Derbyshire people linked to COVID 19, including links to several help pages. Help services can also be accessed through the Mental Health Helpline on 0300 790 0596 (9am – midnight).

The following links will help parents to understand the terminology, and the risks. They also provide resources to help you support your child in their life online

General Guidance
Parent Zone Information to help families to deal with the many difficulties that are thrown up by the pace of technological change.
Thinkuknow: Parents The latest information to help parents understand the internet and realise what the risks are, so that they can support their children’s internet use
Thinkuknow: Students The latest information on the sites teenagers like to visit, mobiles and new technology
Google family safety center Google’s informative safety centre including simple step by step guides
Parent Guides
Instagram Parent and Carer guide from the Online Safety Alliance providing information on reasons for concern and tips for staying safe.
Snapchat Parent and Carer guide from the Online Safety Alliance providing information on reasons for concern and tips for staying safe.
TikTok Parent and Carer guide from the Online Safety Alliance providing information on reasons for concern and tips for staying safe.
Whatsapp Parent and Carer guide from the Online Safety Alliance providing information on reasons for concern and tips for staying safe.
Parental Controls

At school, we filter all internet content so that students are safe at school. Parents can do the same at home by ensuring that their computers, laptops and other devices with internet access (like mobile phones and tablets) are all fitted with parental controls. Free downloadable versions can be found online, or by contacting your internet service provider (such as BT, Talk Talk, Sky etc) for more information. You can also set parental controls on search engines, YouTube accounts, games consoles and your child’s mobile phone:

Xbox Guidance from Microsoft on setting parental controls on Xbox
PlayStation Playstation help page. Enter ‘Parental Controls’ in the search function and select the appropriate device to find information on setting parental controls.
Nintendo Guidance on setting parental controls on Wii and DS
Mobile phones Ofcom guide on buying a mobile phone or tablet for your child

Most children spend some time staying with friends and relatives at some time during their childhood. However, for some children these arrangements can be longer term. If a child aged under 16 years (or under 18 years if they are disabled) goes to stay with people who are not related to them for 28 days or more, this is known as a Private Fostering Arrangement and special rules apply.

If you think this applies to you, click here to download a leaflet that explains more, and provides information on the assistance available for such circumstances. You can also visit the Derbyshire County Council website for information, and see the school’s Private Fostering Policy on the Policies and Procedures page for details on the school’s responsibilities towards students in private fostering arrangements.